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Shipping Information

Is it free?

YES! Shipping on all of our products is free!

How long will it take?

Our products are being shipped internationally, so we can reach travelers all over the world.

Therefore, shipping can take between 15-30 days. To some countries like the USA, Canada, and Australia it’s usually much quicker than 30 days.

Waiting for your trip is always the hardest part, we know!

But a little patience to ensure your travels reach their fully awesome potential with our help will be well worth it, we promise!

After a processing period of 2-7 days, your order will be on its way! You will receive an email from us when we ship your order, and then again when we receive your tracking number.


Tracking Details

Every order comes with tracking available! Simply follow the instructions on the tracking email we send you and you’ll be able to see how your order is traveling (pun intended) and where it is!

 

Returns

All products come with a free replacement warranty for 30 days from delivery.

If the item is defective or your purchase does not match the description please contact us within 48 hours of receiving your order and we will resolve the problem as quickly as we can!

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment ASAP.

For defective or faulty products, please take photos or videos and email us at chasinstore@gmail.com.  Chasin’ will replace or refund your purchase after confirmation.

Please note: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.


Customs

We don't pretend to have intimate or extensive customs knowledge of every country in the world. We work hard to make sure your package does not experience any problems, but we can't guarantee you won't be charged duties, other fees or experience unforeseen delays. We don’t take any responsibility for any dealings with your country’s customs service, so our best advice is to check with your domestic guidelines.